Terms & Conditions

1. General Conditions

By using Buylex.com.bd, you confirm that you are legally capable of using the website under applicable laws. Minors should use the website with the permission and supervision of a parent or legal guardian. You must not use Buylex products or services for any illegal or unauthorized purpose.

You must not:

• Use the website for unlawful activities;
• Provide false or misleading information;
• Transmit viruses, malware or harmful code;
• Collect another person's personal information without authorization;
• Attempt to bypass or compromise website security;
• Copy, reproduce, publish or commercially exploit any part of the website without written permission from Buylex.

Buylex may suspend or terminate an account or service where these terms are violated.

2. Pricing

Buylex reserves the right to change product prices at any time without prior notice. Prices may change due to:

• Manufacturer price changes;
• Import costs;
• Foreign exchange rate fluctuations;
• Supplier price changes;
• Changes in taxes or government charges;
• Promotional campaigns;
• Market conditions.

If the displayed price changes before an order is confirmed, the updated price may apply.

If a price change becomes necessary after an order has been accepted and confirmed, Buylex will make reasonable efforts to contact the customer and resolve the matter appropriately.

3. Product Information

We make reasonable efforts to provide accurate product names, images, descriptions, specifications, prices and availability information. However:

• Actual colors may vary slightly from displayed images;
• Manufacturers may change product designs or packaging;
• Different production versions of the same model may exist;
• Included accessories may vary due to manufacturer updates.

Where applicable, the latest information published on the relevant product page will apply.

4. Product Availability

The display of a product on the website does not always guarantee that the product is currently available in ready stock.

Products may become unavailable due to inventory changes, supplier availability, manufacturer supply, importer issues or other circumstances.

Buylex may:

• Limit quantities;
• Restrict sales to certain areas;
• Temporarily suspend a product;
• Discontinue a product.

5. Order Acceptance and Confirmation

After an order is placed, Buylex may verify the order information. You may receive an order confirmation after submitting an order. However, submitting an order does not always constitute a final guarantee of product fulfilment.

An order may be cancelled due to:

• Product unavailability;
• Pricing errors;
• Significant product information errors;
• Supplier failure to provide the product;
• Payment verification issues;
• Incorrect or incomplete customer information;
• Quality-control issues;
• Suspicious or fraudulent activity;
• Other legitimate business reasons.

Customers will be notified of order cancellations where reasonably possible.

6. Order Cancellation

Buylex may cancel an order in circumstances including:

• Product Unavailability: If the product cannot be obtained from the supplier or manufacturer after the order is placed.
• Quality-Control Issue: If the product fails applicable quality checks after being received by Buylex.
• Incorrect Pricing: If a technical or human error caused an incorrect price to be displayed.
• Incorrect Customer Information: If the customer provides incorrect or incomplete name, phone number, address or other required information.
• Payment Issue: If required advance payment or payment verification is not completed.
• Suspicious Order: If there is a reasonable suspicion of fraud, misuse or unauthorized activity.

Where applicable, paid amounts will be refunded according to the relevant refund process.

7. Account and Customer Information

Customers must provide accurate and complete information when placing an order. This may include:

• Correct name;
• Active mobile number;
• Complete delivery address;
• Valid email address;
• Required payment information.

Customers should update their information whenever it changes. Additional delivery or return costs may apply if delivery fails because of incorrect customer information.

8. Multiple Accounts

Customers must not create multiple accounts for the purpose of abusing discounts, promotional offers, coupons or gifts.

If multiple accounts are identified as being used improperly by the same person, Buylex may cancel or restrict the relevant promotional benefits.

9. Discounts, Coupons and Promotions

Buylex may offer discounts, coupons, gifts, cashback and other promotional benefits from time to time. Each promotion may have its own terms and conditions.

Promotions may:

• Be valid for a limited period;
• Apply only to selected products;
• Be limited to selected customers;
• Be limited to a certain number of orders.

If promotional abuse is detected, Buylex may cancel or withdraw the relevant promotion.

10. Coupons and Gifts

Benefits received through coupons or promotional gifts may be adjusted when processing returns or refunds according to the applicable promotion terms.

One-time promotional benefits may not be used repeatedly or through multiple accounts.

11. Payments

Customers may use the authorized payment methods displayed on Buylex.com.bd. Certain products or orders may require advance payment.

Where advance payment is required, the customer will be informed before the order is confirmed. A successful payment may still be subject to order and payment verification.

12. Delivery

Delivery time may depend on:

• Delivery location;
• Product availability;
• Courier operations;
• Public holidays;
• Weather;
• Transportation conditions;
• Natural disasters;
• Other circumstances beyond reasonable control.

Additional delivery or return costs may apply if delivery fails due to an incorrect or incomplete customer address.

13. Returns and Refunds

Returns, replacements and refunds are governed by Buylex's applicable Returns & Refund Policy.

Where a product has separate return or warranty conditions, those conditions may be stated on the relevant product page.

Eligibility for returns outside the standard return policy may depend on the product type and nature of the issue.

14. Warranty

Where manufacturer or seller warranty is available, the warranty terms stated on the relevant product page will apply.

Buylex is not responsible for damage outside the applicable warranty coverage. Warranty exclusions may include:

• Misuse;
• Accidental damage;
• Liquid damage;
• Unauthorized repair;
• Unauthorized modification;
• Physical damage;
• Other exclusions specified by the manufacturer or warranty provider.

15. Third-Party Links

Buylex.com.bd may contain links to websites or services operated by third parties.

Buylex is not responsible for the content, security, privacy practices, pricing, services, or transactions of third-party websites.

Customers should review the relevant third-party terms and privacy policies before using their services.

16. Personal Information

Personal information collected through Buylex.com.bd is handled according to our Privacy Policy.

Please review the Buylex Privacy Policy for information about how customer information is collected, used and protected.

17. Errors, Inaccuracies and Omissions

The website may occasionally contain errors relating to product descriptions, prices, discounts, delivery charges, stock availability, product images, or other information.

When such an error is identified, Buylex may correct, update or change the relevant information and, where appropriate, cancel an affected order.

18. Prohibited Uses

You are prohibited from using Buylex.com.bd or its content for:

1. Any unlawful activity;
2. Infringing another person's intellectual property or copyright;
3. Harassing, threatening or harming another person;
4. Providing false or misleading information;
5. Uploading or transmitting viruses or malicious software;
6. Collecting another person's personal information without authorization;
7. Unauthorized copying, scraping or data collection;
8. Attempting to bypass website security;
9. Intentionally interfering with website operations;
10. Fraudulent or deceptive activities.

Buylex may suspend or terminate access where prohibited activity is identified.

19. Disclaimer and Limitation of Liability

Buylex makes reasonable efforts to keep its website secure, reliable and available.

However, we do not guarantee that the website will always be error-free, uninterrupted, fast, or continuously available.

Temporary interruptions may occur due to technical issues, maintenance, internet problems, courier disruptions, natural disasters or other circumstances beyond Buylex's reasonable control.

20. Indemnification

Where permitted by applicable law, customers may be responsible for claims, losses or liabilities arising from their violation of these Terms & Conditions, unlawful activities or infringement of third-party rights.

21. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, that provision will be limited or removed to the extent necessary. The remaining provisions will continue to remain effective.

22. Termination

Customers may stop using Buylex services at any time.

Buylex may suspend or terminate an account or service where there is a violation of these terms, fraudulent activity or another legitimate reason.

Termination does not remove obligations or rights relating to transactions completed before termination.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted according to the applicable laws and regulations of Bangladesh.

Any dispute shall be addressed according to the applicable laws of Bangladesh.

24. Changes to Terms

Buylex may update, modify or replace any part of these Terms & Conditions when necessary.

Updated terms will become effective once published on the website unless a different effective date is stated.

Customers are responsible for reviewing this page periodically. Continued use of Buylex.com.bd after updated terms are published may constitute acceptance of the updated terms.