Returns & Refund Policy

1. How long do you have to return something?

Most items can be returned within 7 days of delivery, unless the product page says otherwise — some categories carry their own return window, so it's worth a quick check before you order.

To be eligible, the item generally needs to be:

Requests that come in after this window has closed usually can't be processed.

2. Why we ask for an unboxing video

If a product shows up damaged, faulty, wrong, or missing parts, an unedited unboxing video is often the fastest way to prove it. Start filming before you even cut the tape — not after you spot the problem.

A useful video usually shows:

• The outer box
• The delivery label
• The seal, untouched
• The whole unboxing, start to finish
• The product itself
• Everything that came in the box with it

Without this footage, it's genuinely hard for us to confirm what happened — so please don't skip it.

3. When we'll accept a return

Here are the situations that typically qualify:

We may ask for photos, video, or other proof to move things along.

4. Products sold without a warranty

If a product page clearly states there's no manufacturer or seller warranty, standard warranty support won't apply to it. That said, if something goes visibly wrong soon after you receive it, reach out to us anyway — don't assume there's nothing we can do.

We'll often check with the supplier to see what's possible, but the outcome really depends on the product and the specific situation.

5. Products that do carry a warranty

For items with a manufacturer or seller warranty, issues that show up after you've started using the product — or after the seal is broken — usually fall under that warranty rather than our standard return process. Depending on the terms, that could mean a repair, a replacement, or another form of support.

6. What we expect the returned item to look like

8. Starting a return

Have this ready and it'll go faster:

• Order number
• Your name
• Mobile number
• Product name
• What's actually wrong, in your own words
• A few photos
• Your unboxing video, if the issue calls for one

Once we approve the request, we'll walk you through what happens next.

How a Return Is Processed

Follow these steps so we can verify your request quickly and correctly.

Refund Processing and Conditions

• Refunds are started once the returned item is received, inspected, and approved.
• An approved refund can take up to 7 business days to be processed from Buylex's side.
• Card, EMI, mobile banking, or payment gateway refunds may take extra time to reflect in your account due to the bank's or provider's own processing.
• Where technically possible, the refund is sent back through the original payment method.
• If Buylex confirms a claim for a wrong, damaged, incomplete, or defective product, delivery or return courier charges may be refunded as well.
• Non-refundable bank, EMI, or payment gateway charges are handled according to the relevant provider's own policy.

9. Refunds after a return

Once the item is back with us (or the seller), we inspect it. If it checks out against the conditions above, we start the refund from there.

10. Refunds for cancelled orders

Cancel before it ships and we approve it — the refund gets moving right away. If it's already left the warehouse, we'll usually treat it as a return instead of a straight cancellation.

11. Refunds when delivery fails

If a delivery couldn't be completed and the item comes back to us, the refund can begin once we've actually received it, and once it meets the usual conditions. Delivery or return shipping costs may be deducted where that applies.

12. How you get your money back

We refund to whatever method you originally paid with. How long that takes depends on which method it was and the provider behind it.

Banks, mobile wallets, and payment gateways sometimes need their own extra processing time even after we've sent the refund from our end — that part's out of our hands.

13. Roughly how long it takes

Timing varies by payment method. As a rough guide:

Note: weekends and public holidays generally don't count toward these numbers, and they're estimates, not guarantees — your bank or payment provider can add extra delay on their end.

14. How much you get back

The refund is based on the product's price plus anything else you're owed. If discounts, coupons, cashback, or promo credit were part of the original order, those get factored back in per the terms that applied at checkout.

16. A few things worth remembering

• Check your package and the product as soon as it arrives — don't let it sit unopened for days.
• For electronics, watches, phones, and other higher-value items, film the full unboxing. It's the single best way to protect yourself.
• Run into a problem? Message Buylex Customer Support right away rather than waiting.