Privacy Policy
How Buylex collects, uses, and protects the information you share with us when you shop or create an account.
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Buylex respects your privacy and is committed to handling customer information responsibly. When you use Buylex.com.bd, create an account, place an order, or contact us, certain information may be collected or provided by you. This policy explains how that works.
1. Information We May Collect
Depending on how you interact with our website, we may collect:
We aim to collect only information reasonably necessary for our services.
2. How We Use Information
Customer information may be used to:
- Process and fulfil orders
- Arrange deliveries
- Verify payments
- Provide customer support
- Process returns, refunds, and warranty claims
- Manage customer accounts
- Detect fraud or unauthorized activity
- Improve website security and performance
- Meet legal and regulatory requirements
- Send relevant promotional communications where permitted
3. Payment Information
We may use third-party payment gateways and financial service providers to process payments. Payment-related information may be handled by the relevant payment provider according to its own security and privacy practices.
4. Sharing Information
Information may be shared where reasonably necessary with:
- Courier and delivery partners
- Payment gateways and payment service providers
- Technology and service providers
- Authorized warranty / service centers
- Government or law-enforcement authorities where legally required
5. Cookies
We may use cookies and similar technologies for website functionality, security, analytics, and user experience. You may be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Data Security
We use reasonable technical and organizational measures to protect customer information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We may retain account, order, transaction, and support information for as long as reasonably necessary for business, legal, accounting, security, or dispute-resolution purposes.
8. Your Rights
Subject to applicable law, you may request access, correction, updating, or other applicable actions regarding your personal information. Please contact our support team for such requests.
9. Changes to This Policy
Buylex may update this Privacy Policy from time to time. Updated versions will be published on this page. Continued use of Buylex.com.bd after changes are published may constitute acceptance of the updated policy.
Questions about this policy? Reach out to Buylex Customer Support — we're here to help.